Transactional emails come in many shapes and forms and could be a very nice form of business for you, in many cases some of your best performing email.
Here are examples of transactional email:
- Thank you emails after someone purchases from you.
- Shipping notification of a product you sold.
- Your confirmation email when a visitor signs up for your site.
- Information about your customers rewards or points programs.
- Product feature changes or releases.
- Warranty information, product recall information or safety or security information from a product or service you sell.
- Any account balance information or statements to a subscription, membership, account, loan.
- Product updates or upgrades, that your recipient needs to know about.
An email can remain "transactional" under CAN-SPAM but still include promotional content as long as the primary purpose is not promotional. What does that mean? The subject line needs to relate to the transactional message and the content must be mainly transaction-based. The entire transactional message must appear at the beginning of the email.
So what can you do?
- Make sure you're putting the content into your transactional email, not your IT person (sorry!)
- Add some color! Most transactional emails are boring text-based emails. Use images, use color and HTML to make it interesting PLUS it's the only way you'll get reporting on them.
- Track them! Make sure you get reporting on who clicked and who opened the email. See the VerticalResponse API site to help if you need us to do this function for you instead of your IT staff.
- Include a few links and content to a cross-sell of a product or service you think your recipients would like.
- Include other areas of your site for them to browse for more information on the product they purchased.
- Add in FAQs.
- Include customer service information for those that need help.