In this article, Stefan Pollard lists a couple of ways to collect more information from your email subscribers that can be used to create segments and relevant messages:
- Invite readers to fill out or update their profiles
- Use the search engine optimization terms that drive the most traffic to your site
- Target messages based on subscribers' past behavior
- Interview the people who talk directly with your customers
- See where people click in your email messages
- Choice vs. behavior: which yields stronger segments?
Tamara Gielen is an independent email and digital direct marketing
consultant with over 10 years of experience in online, email and direct marketing. 
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