Here are some guidelines to make your unsubscribe process as easy as possible for those that want out:
- Include the unsubscribe link at the top of the email – don’t bury it in the footer where it might be missed. If people can’t find the unsubscribe link, they’ll use the Report Spam button instead
- Implement a single click unsubscribe process instead of requiring subscribers to enter their email addresses
- Include a way for subscribers to opt-in to your lists again in case they accidently removed themselves from your list
- Set up a valid email address subscribers can reply to in order to unsubscribe from your list and monitor it closely.
- Remember that your opt-out mechanism must be able to process requests for at least 30 days after the message was deployed
- Always always always use a suppression list
Source: Listrak's white paper Increase ROI with List Management Tactics
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