I found these slides on Slideshare when I was doing some research for a client on abandoned shopping cart emails and thought some of you might find them interesting too:
PS. Don't forget to sign up for next week's webinar "Selecting the email service provider that's right for YOU"
Tamara Gielen is an independent email and digital direct marketing
consultant with over 10 years of experience in online, email and direct marketing. 
Tamara,
Great deck! I agree that it's crucial to follow up with prospects and more importantly ... leads in your business. At least with a shopping cart abandonment, you know they WERE interested in such products.
Thanks for sharing! :)
~joseph
Posted by: JoeManna | May 04, 2010 at 02:10 AM