Case Studies on Segmentation Practices
Average Open, Click, Bounce and Abuse Complaint Rates by Industry

Some Email Marketing Myths and Facts

Dylan Boyd posted some more notes from the Email Insider Summit:

Myth: Subject line testing requires 1000's of subscribers per test cell and several days to get stastically significant results.
Fact: Active "clickers" are VERY sensitive to subject lines. Email aficionados tend to check email often and provide insights quickly. Using very small samples of the right subscribers works well. You can test a small ACTIVE group and small INACTIVE subscriber list and see within 1-2 hours what each group would respond to.

Myth: All emails render the same properly across web based and desktop clients.
Fact: All emails clients treat HTML differently. Your subscribers may have a VERY different experience with your email campaigns, based on how and where they access their emails. Fonts all work differently, links can change colors, extra buttons or links can move or shift.

Myth: Delivery does not affect rendering
Fact: It does. When an email hits the bulk or junk folder in many email clients, images and links will default to OFF. So if you are not getting to the inbox, then you are not going to show up right at all. In many bulk or junk folders it actually takes a few more clicks to show the images, html and then activate the links.

Myth: Rendering does not affect deliverability.
Fact: The coding done in your email creative can send an email right to the bulk/junk folder. When you write your code in a tablized image map etc, it can reduce the chance of a good email ending up in a bad place.

Myth: Opt-in Means Opt-in for life
Fact: Your Subscribers feel differently. At what point will your subscribers work against your companies reputation? What is the cost to mailing to EVERY subscriber? What is they are not performing, reading, buying. Why keep them? Clean your lists.

As the consumer life grows on some lists (from a study) the length of time on a list can actually grow the possibility of spam complaints. At 31 months, 43% of a list were more apt to complain. Be introspective and look at your files and take those non performers off your list. Decide what is a good record. Don't just have a list to have a list. More important to have interest than risk a complaint or bad reputation.

Source: The Email Wars

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