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links for 2008-10-9

Think Global, Speak Local

As I sit at Heathrow Airport awaiting my flight back to the U.S., what a truly global village we've become - even in email marketing.

As I spoke with clients from Germany, Holland, the UK and elsewhere - the challenges, opportuniities and even lexicon was all very consistent. Terms I had thought were very American - "batch and blast", "pray and spray" and others were widely used by my Silverpop peers and clients.

And of course challenges such as deliverability, proving ROI to management, having enough resources to deploy "world-class" programmes, etc. were also frequently discussed. But the opportunities to maximize the email channel, delivering increasingly relevant content, integrating email with social networks and taking advantage of the explosion of the growth in mobile devices was alsu universal.

But as I edited my Powerpoint presentation for a UK audience, I was also reminded of another maxim - "Think Global, Act Local." It was a great reminder that even when we think we speak the same language - we don't. And email is no different - with increasing customer choice, it is vital that email marketers speak to their customers not just in general terms - but in a voice that resonates with each individual on your list....and off to my plane...

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